Information Technology Technician with a personality

Date Posted: Tue, 11 Aug 2020 14:02:36
Salary: -
Jackson, TN 38305

Job Description

Education:

Two year College Degree or WILL consider related work experience in computer field, Certifications are a Plus

Job Description

Act as a point of contact to customers for information technology related problems. Assist our customers with support, incident management, and client communications for IT systems faults and service requests.

Duties:

  • Provide first line support for any information technology issues and problems.
  • Provide assistance by phone, email and/or using a ticket management system
  • Manage and maintain customer backups, offsite and appliances
  • Track issues to resolution
  • Update the internal documentation with issue resolution details
  • Track user account creation, changes and deletions
  • Support computers, laptops, tablets, smart phones and applications
  • Maintain user accounts including rights, permissions and systems groups
  • Manage critical incidents
  • Escalate problems as required to Tier 3 support teams
  • Determine incident scope and impact quickly and accurately
  • Act as a liaison between customers and technical escalation teams
  • Cover help desk calls from 8:00 AM to 5:00 PM
  • Weekend on-call rotation will be required
  • Travel to communities and other locations on an as-needed basis

Key Competencies:

  • Willingness to Learn New Things
  • Excellent customer service skills
  • Planning & organizational skills
  • Exposure to Microsoft Windows OS
  • Mac OSX a plus
  • Problem solving
  • Time management
  • Exposure to DNS
  • Windows Patch Management
  • Awareness of networking and routing
  • Microsoft Server and Small Business Server
  • Microsoft Exchange
  • Firewall management and VOIP experience is a plus

Benefits at Tailored Networks:

  • Advancement and Leadership potential
  • Certification Training
  • Company provided Laptop
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid time off
  • Hands-on exposure to leading technology

Job Type: Full-time

Pay: $12.00 - $21.00 per hour

Benefits:

  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • Monday to Friday
  • On Call

Experience:

  • Information Technology: 2 years (Required)

Work Location:

  • One location

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

Company's website:

  • http://www.tailorednetworks.com

Company's Facebook page:

  • https://www.facebook.com/tailorednetworks/

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No
Cover help desk calls from 8:00 AM to 5:00 PM. Two year College Degree or WILL consider related work experience in computer field, Certifications are a Plus. Act as a liaison between customers and technical escalation teams. Support computers, laptops, tablets, smart phones and applications....

Company : Tailored Networks, LLC

Job Title : Information Technology Technician with a personality

location :

For more information, click here to apply

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Job Detail

  • Job Id
    5991677bc0953d28
  • Location
    Jackson, TN 38305
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Tailored Networks, LLC

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